Terms of Service

These Terms of Service apply to the use of the Contrify platform, operated by Contrify GmbH, Friedrichstrasse 123, 10117 Berlin (hereinafter "Contrify"). The platform is intended exclusively for businesses, in particular property management companies, real estate firms, and their employees.

Contrify provides a web-based platform that includes the following services: - Digital management of building contracts (maintenance, service, insurance) - Comparison of vendor offers and identification of savings potential - Management and monitoring of ZÜS inspection deadlines - Management of repair offers and orders - AI-powered document analysis and data extraction - Reporting and savings tracking

3.1 Use of the platform requires registration. The user is obligated to provide truthful and complete information. 3.2 The user is responsible for keeping their login credentials confidential and is liable for all activities that take place under their account. 3.3 Contrify reserves the right to suspend or delete user accounts in case of violation of these Terms of Service.

4.1 Current prices are available on the pricing page (contrify.com/landing/pricing). All prices are exclusive of statutory VAT. 4.2 Billing occurs monthly or annually in advance, depending on the chosen billing period. 4.3 Payments are due within 14 days of the invoice date. In case of late payment, statutory default regulations apply. 4.4 Contrify reserves the right to adjust prices with 30 days' notice for the next billing period.

5.1 The contract is concluded for an indefinite period and may be terminated by either party with 30 days' notice to the end of the respective billing period. 5.2 The right to extraordinary termination for good cause remains unaffected. 5.3 After termination, the user has 30 days to export their data. After that, all personal data will be deleted in accordance with GDPR.

6.1 Contrify aims for platform availability of 99.5% on an annual average (excluding scheduled maintenance). 6.2 Scheduled maintenance will be announced at least 48 hours in advance and will take place outside of regular business hours whenever possible. 6.3 Support is available via email (support@contrify.com). Response times depend on the chosen plan.

7.1 Contrify processes personal data in accordance with its Privacy Policy and the provisions of the GDPR. 7.2 For the processing of data on behalf of the user, a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR will be concluded. 7.3 All data is stored and processed exclusively on servers in Germany.

8.1 Contrify is fully liable for intent and gross negligence, as well as for damages resulting from injury to life, body, or health. 8.2 In cases of slight negligence, Contrify is only liable for breach of essential contractual obligations. Liability in this case is limited to the foreseeable, contract-typical damage. 8.3 Liability for data loss is limited to the typical recovery effort that would have been incurred with regular data backups.

9.1 All rights to the platform, including software, design, and content, remain with Contrify. 9.2 The user receives a simple, non-transferable right to use the platform for the duration of the contractual relationship. 9.3 Documents and data uploaded by the user remain the property of the user.

10.1 The laws of the Federal Republic of Germany apply. 10.2 The place of jurisdiction for all disputes is Berlin, provided the user is a merchant. 10.3 Should individual provisions of these Terms of Service be invalid, the validity of the remaining provisions remains unaffected. As of: January 2026